Got questions? This way.

Can't find the answer to your question? Contact us now.

  • Speedup questions
  • Migration questions

Site speedup questions:

We only need your WordPress admin login to perform the optimization. If you’re not comfortable sharing your main credentials, you can create a temporary admin account for us — we’ll delete it once the work is complete.

No, your website will remain 100% live and accessible throughout the entire process. We clone your website to a secure staging environment on our server, perform all optimizations there, and once everything is perfect, we migrate the faster version back to your live site.

Most websites are fully optimized and delivered within 3–5 business days. Larger or more complex sites may take a little longer, but we’ll keep you updated every step of the way.

We offer a 100% money-back guarantee. If we can’t get your site to 90+ on Google PageSpeed Insights for both desktop and mobile and a loading time under 2 seconds, you get a full refund — no questions asked.
Absolutely not. We ensure your site looks and works exactly the same after optimization — only faster. All features, layouts, and plugins remain intact.
This is a one-time optimization service — you pay $299 once and that’s it. No recurring fees, no hidden costs. Your website will stay fast unless you make major changes later, and if you ever need another tune-up, you can book us again anytime.

Migration questions:

Most migrations are completed within 24–48 hours after you choose your new host. Your site stays online the entire time, so there’s no downtime. Complex sites may take a little longer, but you'll be updated along the way.

All websites you move to your new host through Hosterello can be migrated for free. There’s no limit, we’ve arranged deals with our partner hosts so they’ll handle unlimited migrations at no cost to you.

No. Your site will remain live throughout the migration. The new host will create a full copy of your website on their servers while your current site stays online. Once everything is tested and ready, you (or them) simply update your domain to point to the new host — meaning no downtime for your visitors.

Only two things are needed: your WordPress admin login details and access to your domain’s DNS records. This allows for the hosting to copy your site, set it up on their servers, and update your DNS for a seamless migration.

Yes — we specialize in WordPress to ensure the fastest, smoothest migrations possible.

 

Yes. We regularly migrate WooCommerce stores, membership sites, and other complex WordPress configurations.

 

Yes. For a one-time cost of $299, we perform a full site speed analysis and audit, apply advanced caching and optimization, and provide a speed improvement guarantee.